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The Witches Alcove — Returns & Refunds Policy
Last updated: 22 October 2026
At The Witches Alcove, we want you to feel confident when purchasing our spiritual products and services. This policy explains how returns, cancellations, exchanges and refunds work for tarot readings, digital products and physical items.
Business name: Nicola Webb
Trading as: The Witches Alcove
Contact email: thewitchesalcove@gmail.com
1. Your statutory rights
Nothing in this policy affects your legal rights under UK consumer law.
Products must be of satisfactory quality, fit for purpose and as described. Digital content must meet the applicable legal standards, and services must be performed with reasonable care and skill.
Where a product or service is faulty, not as described, or otherwise fails to meet applicable legal requirements, you may be entitled to a repair, replacement, repeat performance, price reduction or refund, depending on the circumstances.
2. Personalised tarot readings
Tarot readings are individually prepared spiritual services and may be delivered by email, written document, audio or video recording, or another format described on the product page.
If you change your mind about a reading, your cancellation rights depend on whether the service has started and whether you have requested that it begin during the statutory cancellation period.
For eligible online purchases, you generally have 14 days from the day after entering into a contract for a service to cancel. If you expressly request that work begins during this period and then cancel, you may be required to pay a proportionate amount for the service already provided, where the law permits.
If a service has been fully performed during the cancellation period, your cancellation right may be lost only where you gave the required prior express consent and acknowledged that consequence.
Once a personalised reading has been fully delivered, we do not offer discretionary refunds simply because the interpretation was unexpected, did not resonate with you, or did not match your personal expectations. This does not affect your statutory rights if the service was not provided with reasonable care and skill or otherwise failed to meet legal requirements.
If you believe there is an error in your order or delivery, please contact us so we can investigate.
3. Digital downloads and digital products
Digital products may include downloadable guides, workbooks, recordings and other digital resources.
Where you purchase digital content and wish to cancel, you normally have a 14-day cancellation period for eligible online purchases. However, if you ask us to provide the digital content immediately, expressly consent to immediate supply and acknowledge that you will lose your cancellation right once supply begins, that right may be lost when the download or supply starts.
We will seek any required consent and acknowledgement through the checkout process or another appropriate written method.
If the required consent and acknowledgement have not been obtained, your statutory cancellation rights may remain in place.
This policy does not exclude refunds or other remedies required by law if digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.
4. Physical products and crystals
If you purchase a physical product, including crystals, you generally have 14 days from the day after you receive the goods to notify us that you wish to cancel an eligible online purchase. You then generally have a further 14 days to return the goods.
Please contact us before returning an item so we can provide the appropriate return instructions.
Where you cancel because you have changed your mind, you may be responsible for the direct cost of returning the goods if you were informed of this before purchasing. We will refund eligible payments, including the applicable standard outbound delivery charge, in accordance with the law. Any additional cost for a more expensive delivery option may not be refundable.
Goods should be returned with reasonable care. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law allows.
Crystals are natural products and can vary in colour, shape, size, pattern and texture. Such natural variations are not automatically faults where the item was accurately described. However, this does not remove your rights if an item is materially different from its description or is faulty.
If an item arrives damaged, faulty or incorrect, please contact us promptly with your order number and, where helpful, photographs. We will explain the appropriate next steps and your available legal remedies.
5. Order cancellations before dispatch or work begins
If you wish to cancel an order before a physical product has been dispatched or work on a reading has begun, contact us as soon as possible at thewitchesalcove@gmail.com
We will try to stop the order where reasonably possible. This does not restrict any cancellation rights you have under applicable law.
6. How to request a cancellation or refund
Email thewitchesalcove@gmail.com with:
Your name and order number.
The product or service you purchased.
Whether you are requesting a cancellation, return, replacement or refund.
A brief explanation, if relevant.
You do not have to provide a reason to exercise a statutory right to cancel.
Please do not return physical goods until you have received the appropriate return instructions.
7. Refund processing
Where a refund is due, we will process it within the applicable legal timeframe and use the original payment method unless you expressly agree otherwise or the law permits another arrangement.
For eligible change-of-mind cancellations of physical goods, the applicable statutory refund period is generally 14 days from the date we receive the returned goods or evidence that you have sent them back, whichever occurs first.
For statutory refunds relating to digital content, services or faulty goods, the relevant legal rules and timeframes will apply.
8. Contact us
For questions about returns, cancellations or refunds, contact:
The Witches Alcove
Email: thewitchesalcove@gmail.com
Business address: 11 Roundway Down, Norwich, NR7 0NR, UK
We aim to handle all enquiries fairly, respectfully and as promptly as possible.
This policy is governed by applicable UK law and does not limit any mandatory consumer rights that apply to you.
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The Witches Alcove — Terms of Service
Last updated: 22 October 2026
Welcome to The Witches Alcove, a space for tarot, astrology, witchcraft, spiritual exploration and mystical products.
These Terms of Service apply to your use of www.thewitchesalcove.co.uk and to purchases made through The Witches Alcove. By using our website or placing an order, you agree to these terms, subject to your statutory rights.
Business name: Nicola Webb
Trading name: The Witches Alcove
Contact email: thewitchesalcove@gmail.com
Business address: 11 Roundway Down, Norwich, NR7 0NR, UK
1. Our products and services
The Witches Alcove may offer:
Personalised tarot readings and spiritual guidance.
Digital downloads, guides, recordings and other digital resources.
Crystals and other physical spiritual products.
Other mystical, educational or spiritual products and services described on our website.
The products and services available may change over time. The description, price, format and any specific delivery information displayed on the relevant product page will apply to your purchase.
2. Eligibility and orders
You must be legally capable of entering into a binding contract to make a purchase.
When placing an order, you agree to provide accurate and complete information, including your contact and delivery details where applicable.
Your order is subject to acceptance and successful payment. We will send an order confirmation using the contact details you provide. If we cannot fulfil an order, we will contact you and arrange any refund required by law.
We reserve the right to correct genuine pricing or listing errors and to decline or cancel an order where legally permitted. We will not use this provision to avoid our obligations under a contract that has already been formed.
3. Prices and payment
All prices will be displayed in the currency GBP stated at checkout.
Payment must be completed through the payment methods made available at checkout.
Payments are processed through our website’s payment provider. We do not intend to collect or store full payment card details ourselves.
You are responsible for checking your order details before completing your purchase. This does not affect any rights you have where an order contains an error or where consumer law provides a remedy.
4. Tarot readings and spiritual guidance
Tarot readings are offered for personal reflection, spiritual exploration and entertainment. They may help you consider circumstances, patterns, possibilities and questions from a different perspective.
Tarot interpretations are subjective and are not guarantees of future events or outcomes. Individual experiences and interpretations will vary.
We do not guarantee that a reading will predict events accurately, resolve a particular situation or produce a particular result.
Unless a specific product description states otherwise, readings are not medical, psychological, legal, financial or other regulated professional advice. You should consult an appropriately qualified professional when making decisions requiring specialist advice.
You remain responsible for your own choices, actions and decisions.
5. Reading delivery and turnaround times
Each reading’s product page will explain the delivery format and estimated turnaround time.
For personalised readings, the estimated delivery time is up to 72 hours after the time slot booked.
Where delivery times are estimates, we will make reasonable efforts to meet them and will contact you if a significant delay occurs.
You are responsible for supplying any information reasonably needed to complete your reading and for checking that your email address is correct.
If a reading is not delivered, please contact thewitchesalcove@gmail.co.uk. We will investigate and provide an appropriate remedy where required.
6. Digital products
Digital products will be supplied in the format and by the method stated on the relevant product page.
You must not share, reproduce, resell, redistribute or commercially exploit our digital content without our prior written permission, unless permitted by law.
Where immediate digital supply is offered, we may ask you to give express consent to delivery during the statutory cancellation period and acknowledge the effect this has on your right to cancel.
We will not treat a general acceptance of these terms as a substitute for any separate consent or acknowledgement required by law.
7. Crystals and physical products
We aim to describe and photograph physical products as accurately as reasonably possible.
Crystals are natural materials and may have variations in colour, shape, texture, inclusions and size. Photographs may not show every natural feature or variation.
Product descriptions will identify any material characteristics that we consider important. Natural variation does not remove your statutory rights if an item is faulty or not as described.
Delivery options, estimated dispatch times and applicable delivery charges will be displayed at checkout or on the relevant product page.
Unless a different period is expressly agreed, applicable consumer law generally requires goods to be delivered without undue delay and within 30 days.
8. Cancellations, returns and refunds
Our Returns & Refunds Policy explains how to request a cancellation, return, replacement or refund.
Nothing in these terms removes or restricts your statutory rights, including applicable cancellation rights for online purchases, remedies for faulty goods or digital content, and remedies where services are not performed with reasonable care and skill.
Where the law gives you a right to cancel an online contract, we will provide the legally required information and cancellation arrangements.
9. Intellectual property
Unless otherwise stated, the content on this website, including original written material, tarot interpretations, digital guides, graphics, branding, photographs and other creative content, belongs to The Witches Alcove or is used with permission.
You may use purchased content for your own personal, non-commercial purposes, subject to the licence stated for that product.
You must not copy, publish, distribute, modify for resale or commercially exploit our original content without permission, except where permitted by law.
10. Website use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious software or use the website for unlawful purposes.
We may update, suspend or remove parts of the website where reasonably necessary, including for maintenance, security or business reasons.
We aim to keep the website accurate and available but cannot guarantee uninterrupted access or that every page will always be error-free.
11. Third-party services and links
Our website may use or link to third-party services, including Squarespace, payment providers, email marketing services, social media platforms and external websites.
Those third parties may have their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by law.
This does not exclude any responsibility we have for services we provide or for obligations that cannot legally be excluded.
12. Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to that, we are responsible for providing the products and services you purchase in accordance with applicable law and the terms of your order.
We are not responsible for losses that could not reasonably have been anticipated when the contract was formed, to the extent that exclusion is lawful.
Nothing in this section affects your statutory consumer rights.
13. Privacy
We process personal information in accordance with our Privacy Policy, which explains what information we collect, why we use it, who we share it with and the rights available to you.
14. Changes to these terms
We may update these terms from time to time. The latest version will be published on our website with its updated date.
The version applicable to your purchase will not retrospectively remove rights or change an existing contract without a lawful basis.
15. Complaints and contact
If you have a question or concern about an order, please contact:
The Witches Alcove
Email: thewitchesalcove@gmail.com
Postal address: 11 Roundway Down, Norwich, NR7 0NR, UK
We will aim to resolve complaints fairly and promptly.
16. Governing law
These terms are governed by the laws of England and Wales, unless mandatory consumer protection rules in another jurisdiction apply to your purchase.
If you are a consumer, you may have rights to bring proceedings in the courts available under applicable law.
By using the website or purchasing from The Witches Alcove, you acknowledge these terms, without prejudice to any statutory rights you may have.
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The Witches Alcove — Privacy Policy
Last updated: 22 October 2026
The Witches Alcove respects your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products or services, contact us or subscribe to our newsletter.
We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended where applicable.
1. Who we are
The data controller responsible for your personal information is:
Business name: Nicola Webb
Trading name: The Witches Alcove
Email: thewitchesalcove@gmail.com
Postal address: 11 Roundway Down, Norwich, NR7 0NR, UK
Website: www.thewitchesalcove.co.uk
For privacy-related questions or requests, contact us using the details above.
2. What personal information we collect
Depending on how you interact with us, we may collect the following information.
Contact and order information
Name and email address.
Billing and delivery address, where applicable.
Order details, purchase history and customer service correspondence.
Payment information
Payment status, transaction references and relevant payment details provided by our payment processor.
Payment card information is generally processed by the relevant payment provider rather than stored directly by us.
Information for personalised readings
Questions, background information or other details you voluntarily provide so that we can prepare a reading.
Any correspondence you send us about your order.
Please only provide information relevant to the service you are requesting. Avoid sending unnecessary sensitive personal information.
Newsletter information
Your email address and, where provided, your name.
Your subscription status, preferences and information about whether marketing emails have been opened or links clicked, where our email marketing service supports this functionality.
Website and technical information
Information such as IP address, device and browser details, website activity and cookie identifiers, where collected through Squarespace or other website tools and subject to applicable consent requirements.
3. How we use your information
We use personal information for the following purposes:
To process, confirm and fulfil orders.
To deliver tarot readings and digital products.
To dispatch physical products and manage returns.
To respond to enquiries, complaints and customer service requests.
To process payments, refunds and relevant accounting records.
To operate, maintain and secure our website.
To send newsletters and marketing emails where we have the required permission or another lawful basis.
To understand how our website and marketing perform, where the relevant tracking is lawful.
To comply with legal obligations and establish, exercise or defend legal claims where necessary.
We do not use your personal information to make decisions about you solely through automated processing that produce legal or similarly significant effects.
4. Our lawful bases for processing
Data protection law requires us to have a lawful basis for using personal information. Depending on the activity, we may rely on:
Contract: To process your order, deliver a reading, supply digital content, dispatch goods or respond to a request relating to a contract.
Legal obligation: To maintain required business records, meet applicable tax obligations and comply with the law.
Legitimate interests: To manage our business, maintain website security, respond to customer enquiries, prevent misuse and improve our services, where those interests are not overridden by your rights.
Consent: For activities where consent is required, such as certain non-essential cookies or electronic marketing to individuals who have not otherwise given legally valid permission.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
5. Newsletter and marketing emails
If you subscribe to our newsletter, we may send you updates about The Witches Alcove, including tarot, astrology, witchcraft, new products, offers, events and other relevant content.
We will obtain consent or use another lawful basis where permitted by applicable electronic marketing rules. We will not assume that purchasing from us automatically means you have agreed to receive marketing emails.
You can unsubscribe at any time by using the unsubscribe link in our emails or contacting [Your privacy contact email].
We may retain a limited record of your unsubscribe request so that we can respect your preferences and avoid sending you further marketing messages.
Unsubscribing from marketing will not prevent us from sending essential transactional messages, such as order confirmations or information about an existing purchase.
6. Cookies and similar technologies
Our website is hosted on Squarespace and may use cookies and similar technologies to operate the website, support checkout, maintain security and understand website usage.
Some cookies may be strictly necessary for the website or services you request. Other cookies, including certain analytics, advertising or tracking cookies, may require your consent.
Where consent is required, we will provide an appropriate cookie notice and controls that allow you to accept or reject non-essential cookies and change your preferences.
For further information about the cookies actually used on our website, please see our [Cookie Policy URL].
Your browser settings may also allow you to control certain cookies, although blocking necessary cookies may affect website functionality.
7. Who we share information with
We may share relevant information with trusted service providers where necessary to operate our business, including:
Squarespace: website hosting, website functionality and online checkout.
Payment providers: to process payments, refunds and prevent fraudulent transactions.
Delivery providers: to deliver physical products.
Email marketing providers: to manage newsletter subscriptions and send marketing emails.
Email, file delivery or cloud storage providers: to deliver readings and digital products where applicable.
Professional advisers and authorities: where reasonably necessary for legal, accounting, regulatory or dispute-resolution purposes.
We only share information as reasonably necessary for the relevant purpose. Service providers may process information in accordance with their own privacy terms and contractual arrangements with us.
We do not sell your personal information to third parties.
8. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable data protection law, which may include relying on UK adequacy regulations, appropriate safeguards or another legally permitted transfer mechanism.
For information about a particular provider’s processing locations and safeguards, please contact us.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes and meeting legal obligations.
Our retention approach includes:
Order and accounting records: retained for the period required by applicable tax, accounting and other legal requirements.
Customer correspondence: retained for as long as needed to respond to enquiries and manage any resulting dispute.
Personalised reading information: retained for [insert your retention period] unless a longer period is reasonably necessary or legally required.
Newsletter information: retained while you remain subscribed and, after unsubscribing, limited records may be kept to honour your opt-out and maintain compliance.
Website analytics and cookie information: retained according to the settings and retention periods of the relevant tools.
When personal information is no longer needed, we will securely delete it or anonymise it where appropriate.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online system can be guaranteed completely secure. You should avoid sending payment card details or unnecessary sensitive information by ordinary email.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.
11. Your data protection rights
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where the law allows.
Ask us to restrict certain processing.
Object to processing based on legitimate interests.
Receive certain information in a portable format where the right applies.
Withdraw consent where processing relies on consent.
Object to direct marketing at any time.
These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records even if you request deletion.
To exercise a right, contact [Your privacy contact email]. We may need to verify your identity before responding.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Website: https://ico.org.uk/make-a-complaint/
12. Children’s privacy
Our website and services are not knowingly directed at children under 18, and we do not knowingly collect children’s personal information for marketing purposes.
If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation and take appropriate steps.
13. Third-party websites
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of third-party websites, and we encourage you to read their privacy notices before providing information.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our business, services, technology or legal obligations.
The latest version will be published on our website with the date of the most recent update.
15. Contact us
For questions about this Privacy Policy or the way we handle personal information, please contact:
The Witches Alcove
Email: thewitchesalcove@gmail.com
Postal address: 11 Roundway Down, Norwich, NR7 0NR, UK
We will handle privacy enquiries in accordance with applicable data protection law.
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The Witches Alcove — Cookie Policy
Last updated: 22 October 2026
At The Witches Alcove, we use cookies and similar technologies to help our website function, support online shopping and understand how visitors use our site.
This policy explains what cookies are, why we use them and how you can manage your preferences.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They can help a website remember preferences, keep shopping baskets working, maintain security and understand how visitors interact with its pages.
How we use cookies
Our website is hosted by Squarespace. Depending on the features enabled on our site, cookies may be used for the following purposes:
Essential cookies: Help the website function, support security and enable necessary shopping or checkout features.
Analytics cookies: Help us understand how visitors use our website so we can improve its content and performance, where these tools are enabled and consent has been obtained where required.
Marketing cookies: May be used to measure advertising or support marketing activities if we enable relevant tools and you have given any consent required by law.
Preference cookies: May remember choices or settings to improve your browsing experience.
The cookies actually used will depend on the Squarespace features, integrations and third-party services active on our website.
Third-party cookies
Some cookies may be set by third-party providers whose services are integrated into our website. These may include analytics, payment or embedded content providers.
Those providers may process information in accordance with their own privacy policies.
Your cookie choices
Strictly necessary cookies can generally be used without consent where they are essential to provide a service you have requested.
We will seek your consent before using non-essential cookies where required by UK law. You can accept or reject non-essential cookies through our cookie consent controls and change your preferences where those controls allow.
You can also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.
Simply continuing to browse our website does not, by itself, constitute consent to non-essential cookies.
Managing or withdrawing consent
If our website provides a cookie settings tool, you can use it to review or change your choices. Otherwise, you can contact us using the details below for assistance with your preferences.
Withdrawing consent does not affect processing that took place lawfully before consent was withdrawn.
Personal information
Some cookies or similar technologies may collect information that qualifies as personal data. Further information about how we handle personal information, including your rights, is available in our Privacy Policy.
Contact us
If you have questions about this Cookie Policy, please contact:
The Witches Alcove
Email: thewitchesalcove@gmail.com
Website: www.thewitchesalcove.co.uk
We may update this policy when our website, cookies or legal requirements change.
This policy should be read alongside our Privacy Policy.
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The Witches Alcove — Accessibility Statement
Last updated: 22 October 2026
At The Witches Alcove, we want our website to be welcoming and accessible to everyone. We are committed to making our online space as easy to use and understand as possible, regardless of a visitor’s abilities, technology or access needs.
Our commitment to accessibility
We aim to make our website accessible in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably practicable.
Our website is built using Squarespace. Although the platform provides accessibility features, we recognise that website design, images, text, documents and third-party integrations can affect how accessible a site is.
We are committed to reviewing our website and making improvements where we identify barriers.
Accessibility features
We aim to support visitors by:
Using clear headings and readable text.
Providing meaningful descriptions for important images where appropriate.
Using descriptive links and straightforward language.
Maintaining sufficient colour contrast wherever possible.
Supporting keyboard navigation and assistive technologies where the website’s functionality allows.
Making our content available in formats that are as accessible as reasonably possible.
Known limitations
We have not yet completed a full independent accessibility audit of our website. We therefore cannot currently confirm that every page or feature meets WCAG 2.2 Level AA.
Some images, decorative elements, downloadable documents, embedded content or third-party features may present accessibility barriers. We will review issues brought to our attention and consider reasonable improvements.
Need help accessing our website?
If you experience difficulty using our website, accessing a product, reading a digital download or completing a purchase, please contact us.
We will do our best to help and, where reasonably possible, provide the relevant information or content in an alternative accessible format.
Contact email: thewitchesalcove@gmail.com
Website: www.thewitchesalcove.co.uk
When contacting us, please tell us which page or feature is causing difficulty and what assistance would help. You do not need to disclose a diagnosis or medical information.
Feedback and complaints
Your feedback helps us improve. We welcome suggestions about how to make The Witches Alcove more accessible.
Please contact us using the details above if you encounter an accessibility issue or need assistance.
Reviewing this statement
We will review this statement periodically and update it as our website changes and accessibility improvements are made.
The Witches Alcove is committed to creating a more inclusive online experience for our community.